returns

Orders can be cancelled within a cancellation period of 15  days from delivery.

The products must be returned undamaged, in their original condition and in their original packaging, including the original label. If the goods are returned worn or used, a refund is not possible.

How does a return work?

• For returns from Austria and Germany  and the EU countries the customer must  You will have to pay the shipping costs yourself. Please address your package back to:
  Coco Cashmere Chic eU
  Unterer Schreiberweg 49/9
  1190 Vienna
  Attach the return label to the package and take it to the nearest post office.

• Once we have received the return, you will receive a confirmation email and we will arrange for the purchase amount to be refunded as quickly as possible.